GETTING STARTED
From First Call to
Live Deployment
How Synapse Intelligence gets deployed on your infrastructure. Clear phases, structured rollout, no surprises.
Scoping Call
Understanding your document volumes, source systems, and the constraints your deployment has to respect.
Sizing & Deployment Plan
A written plan covering infrastructure sizing, integrations, rollout sequence, and what it costs to run.
Plan Review & Environment Prerequisites
Reviewing the plan with your team, agreeing the scope, and confirming the environment is ready to receive it.
Install, Connect, Index & Configure
Installing Synapse Intelligence on your infrastructure, connecting your sources, and indexing existing records.
Go-Live, Training & Support Handover
Cutting over to live use, training the people who will run it, and handing over to ongoing support.
WORKING TOGETHER
How We
Work As One Team
A deployment runs on both sides. These are the things we depend on from your team, and the things you can hold us to.
What We Need From You
Timely feedback within agreed review windows (24-48 hours)
Infrastructure access and credentials for the systems being connected
A named owner for documents, and one for IT
Sample records that let us validate results against what you already know
Clear decision-making authority on scope, roles, and retention rules
What You Can Expect From Us
Clear timelines, milestone tracking, and regular progress updates
Structured communication via weekly calls and status reports
Deployment on your infrastructure — your data does not leave it
Licence, storage, and AI usage costs stated up front, with no surprises
Configuration documented and handed over, so you are not locked in
AFTER GO-LIVE
Beyond Go-Live, We're Still With You
Monitoring, support, and product updates continue after the deployment is live — so the system keeps working as your document volumes, teams, and rules change.
24/7 Monitoring
Round-the-clock uptime and performance monitoring with instant alerting.
SLA Backed Support
Guaranteed response times backed by service level agreements.
Product Updates
New releases delivered to your deployment, on a schedule you control.
Periodic Review
Regular reviews of search quality, access rules, and retention as your needs evolve.
Let's Get Synapse Running.
Book a scoping call and we'll walk through your document volumes, source systems, and deployment constraints. A focused 30-minute conversation — no obligation.
Book a Scoping Call